Pharmacy Management

Patient-centered communication incorporates patients’ concerns, ideas, and abilities when developing a treatment plan.

Just culture framework helps to balance safety and accountability in medication error by identifying the root cause without blaming an individual.

Pharmacy Times spoke to Seth DePasquale, RPh, BCSCP, senior director of hospital and health systems at Visante, about his session at the APhA 2022 Annual Meeting & Exposition, titled "Keeping Up with USP 800."

All patients present opportunities, but patients who might be considered more challenging due to their condition are often the cases where pharmacists might make the greatest difference

Gauging patients’ satisfaction with pharmacy services provides an opportunity perhaps for improved patient outcomes in certain situations.

Bill Ladwig, senior vice president of professional services at Lewis Drug, discussed the pharmacy's 80-year history.

Pharmacy technicians can help provide value-added services that save time and even promote patient safety.

Medication synchronization may be beneficial, but understanding how to integrate the service into operations is just as important as offering the service itself.

Pharmacists are taking advantage of new opportunities, but there remain many other opportunities yet to be seized.

Pharmacy managers are the single most important factor in the level of engagement among their staff.

Pharmacy managers would do well to stay atop of literature and developments, but also learn to engage others within and outside of pharmacy in order to elicit their support and also acquire ideas.

Continuing leadership education can help further develop pharmacy leaders by teaching effective utilization of various power strategies.

There are many opportunities for pharmacists to hone and overcome their personal discomfort with exercising power and to broaden their repertoire of leadership skills.

Promoting a positive organizational culture is an essential requirement for the effective management of a community pharmacy.

Paying close attention to the pharmacy’s operational and financial success does not have to come at the expense of quality patient care.

Health service planning involves a myriad of stakeholders to ensure their sustainability and their integration into other aspects of community health.

Organizational citizenship can be described as behaviors that are discretionary, not necessarily formally recognized by the formal reward system, and are not expressly described in the context of job duties.

Amid the current shortage in the pharmacy technician workforce, career ladder programs could improve pharmacy technician recruitment and retention rates.

Although pharmacists may be busy during seemingly every moment of the day, it is important to realize that there are opportunities where time can be saved.

Burnout among pharmacy team members can be minimized through workflow adjustment strategies and cultivating a positive workplace culture.

Patients who received information in their native language reported being more likely to understand the information about their medication.

Pharmacy managers must be transparent and should work to establish an environment where people want to trust one another and feel good about doing so.

As a pharmacist, it’s important to consider the benefits of certification for pharmacy technicians.

The COVID-19 pandemic has accelerated the prominence of pharmacies in public health by providing pharmacists the legal authority to perform CLIA-waived testing.

Effectively managing and respecting technicians is a great start but advocating for them helps to ensure the viability and growth of our profession.