Pharmacy Management

Dispensing naloxone provides an example of how small changes can make a significant difference.

With a trained representative focused on building relationships with prescribers in the community, pharmacies have the opportunity to significantly expand how they do business.

Through gamification and food-focused activities, pharmacists can incentivize patient engagement in these services, even if offered outside the pharmacy.

As pharmacy conglomerates race toward controlling patient journey, community pharmacist role remains murky.

Motivational interviewing is an evidence-based method of communicating with patients who are ambivalent or resistant to change for the sake of their health.

The value proposition for point-of-care testing in the pharmacy is extensive, as pharmacies can provide a convenient, accessible, and cost-saving alternative for patients.

With a simple intervention, pharmacists came off as compassionate and caring while their efficacy in treating patients improved.

Effective use of clinical reasoning might indeed be one of the major driving forces behind practice change toward more patient-centric care.

There are several important policy issues that could impact pharmacists’ ability to positively affect the quality of care for patients through the use of pharmacy performance measures.

Pharmacists should get involved in all the various aspects of their business and with the different professional groups available.

Analytics allow for a better understanding of the needs of various patient populations and the barriers they face in accessing care.

Simple steps to minimize risk are easily overlooked when pharmacies get busy.

Pharmacy managers should have recommendations for how staff pharmacists and even technicians will improve the education and mentoring of future pharmacists.

An overview of the legal and business tools available to community, specialty, hospital, and health-system pharmacies in seeking to maintain payer network access and combat abusive practices.

Vertical and horizontal consolidation has had a significant impact on retail, specialty, and health-system pharmacies.

A panel at the National Association of Chain Drug Stores Total Store Expo discusses the importance of expanding parental leave policies for new parents as well as mentorship for women pursuing leadership positions.

Following the seemingly endless disruptions to the country’s supply chain over the past 2-year period, signs are showing more pain before things get better.

High-level ethical decision making considers various ethical components and all stakeholders.

Narcissistic leaders have a negative impact on the culture of their organization as their conduct and management style induces fear.

Douglas Hoey, PharmD, MBA, CEO of National Community Pharmacists Association (NCPA), discusses potential causes and solutions for the current staffing issues facing so many community pharmacies.

In a recent survey, community pharmacists discussed current hardships in the industry, which include low supply, increasing costs, and trouble filling necessary positions.

Does your pharmacy have the right technology in place to meet the ever-changing needs of your community and your business?

Pharmacy managers manage the implementation of services, including ones commensurate with everyday practice as well as newer, more patient-centered services.

Organizational determinants can play an important role in whether or not MTM programs are successful.

Organizational culture is determined by how the organizational leadership responds to a crisis, how they adapt to new demands and how they correct an employee when mistakes happen.

Part 3 in a series outlining 5 crucial steps pharmacies can take to enhance patient engagement and lower operational costs.

Effective pharmacy managers help everyone to see the proverbial forest through the trees.

It is important to step back and see value creation for services from a broader and more fundamental perspective than the individual, daily tasks in the pharmacy.

Quality refers to a set of systems that minimizes errors, maximizes performance and efficiency, and which provides the user with an optimal experience to receive the greatest health benefits.

Each technology should be evaluated on its own merit and, importantly, in appropriate context for your organization given other resources.