Use the SBAR communication technique to get straight to the point.
Have you ever called a physician to recommend a change in therapy only to get taken down a completely different path that leaves you scratching your head, thinking "What just happened?" Or have you had a physician hang up on you because you took too long to get to the point? Or worse, had a physician stop calling you because you wore them out with your incessant phone calls?
Communication is the backbone of pharmacy practice and health care. But if you are shy or intimidated by others, then you need to find a way to organize your thoughts and get your message across without getting sidetracked or wasting anyone's time, including your own.
Why not try the SBAR (Situation, Background, Assessment, Recommendation) method of communicating?
SBAR is recommended by the Joint Commission as a tool for standardized communication. It was developed by the US Navy as a communication tool for use on nuclear submarines, a place where getting the right information in a timely manner is critical. It gets straight to the point and provides a recommendation, which other health care professionals want when pharmacists call them.
Using examples, the components of SBAR concern:
The SBAR technique is pretty easy, once you get the hang of it. Here are a few tricks: