Surgical patients can exhibit anxiety about the medications they will be started on following surgery. Pharmacists are in a position to address those concerns to the benefit of all.
Patients that require surgery generally exhibit some degree of anxiety. There are numerous reasons for this anxiety, especially for someone who has never undergone such a surgical procedure previously. Pain, fear of the unknown, and potential disability are all common sources of anxiety in this patient population. These fears can be difficult for healthcare professionals to fully ameliorate. Pharmacists are uniquely suited to addressing apprehension toward postoperative pain and associated medication regimens in patients that require surgery. Incorporating pharmacists into preoperative education and postoperative counseling routines may help relieve some of this anxiety and improve a patient’s overall surgical experience. Improving a patient's experience at a healthcare facility benefits all involved, including the healthcare institution itself.
At Sisters of Charity Hospital, St. Joseph Campus in New York, pharmacists have been comprehensively incorporated into pre- and postoperative patient education, focused on medications these individuals will typically receive before and after their respective procedure. Specifically, pharmacists give a formal presentation to preoperative patients prior to undergoing surgery. This presentation focuses on typical medications the patients will be started on following the procedure and details on each drug. This was largely precipitated by the need for a healthcare professional to be available to address the patients’ concerns regarding new medications they would be prescribed. Pharmacists are trusted healthcare professionals who are able to provide high quality information on the safe and effective use of medications, so it was a logical incorporation1.
Over the past few years, we, the pharmacists, have observed an increase in patient apprehension regarding opioid pain medications typically used following surgery. Opiates are frequently used for postoperative pain control, especially for more invasive procedures2. The epidemic of opioid addiction that can start with the use of prescription narcotics is cited as a source of concern. As the opiate crisis continues to grip the country, more patients are worried about starting these medications. They are generally concerned about becoming addicted to opiates if they are started on the medications. Other concerns often cited range from medication side effects to family members stealing prescription narcotics. Pharmacists are in a unique position to assuage and address these legitimate patient concerns. Safe and effective pain management is a major goal in surgical patients. The pharmacists who see these patients discuss strategies to minimize the risk of uncomfortable side effects, addiction, and diversion.
Sisters of Charity pharmacists address the patients’ concerns over existing medication regimens and how they may change following the procedure. Non-opiate drug-related counseling is also performed and often focuses on the safe use of anticoagulants that are commonly prescribed after certain surgical procedures. Observationally, the patients have responded well to pharmacist presence, and we have seen improvements in patient satisfaction. When we considered responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, we began to see modest score increases when considering questions measuring pain control3. Pharmacists in our facility are having a positive impact on patient satisfaction and look to continue the trends we are seeing.
Many hospital pharmacists have fewer opportunities to speak directly with patients. Presurgical and postsurgical education programs represent an excellent opportunity for hospital pharmacists to directly interact with patients in a meaningful way. This benefits everyone involved, from the patient to the facility as a whole. Increased patient satisfaction can positively impact reimbursement rates for the hospital. Pharmacist involvement can also benefit other healthcare professionals and allow them to better care for patients. While pharmacists focus on addressing medication-related issues, nurses and providers can focus on caring for other patient needs. Pharmacists themselves can benefit from increased patient interaction and expanding their profile in the hospital ecosystem.
Overall, incorporating pharmacists into pre- and postoperative patient management and education benefits both patients and healthcare workers. It also represents an excellent avenue for continued pharmacist involvement in healthcare facilities.