Pet Peeves (November 2014)
I love refill orders (in person or by phone) that begin with “Fill my prescriptions...” While trying to find out which one(s) the patient wants, you find out he/ she doesn’t know the name of the medication, what it is for, what color the tablet is, or which doctor prescribed it. Which school of pharmacy offers Mindreading 101? I didn’t go there.
The Walk-Thru Window.
When patients walk up to the drive-thru window because there are too many people inside.
Mail Order Madness.
A patient who uses mail order comes into the pharmacy and says, “The insurance company wants you to call it for an override on medicine that it is late shipping to me.” While I’m on the phone, the patient exclaims how wonderful mail order is and how she saves $5 by not coming to the pharmacy for this prescription!
Don’t you “love” whoever puts the stock bottle back on the shelf without tightening the lid?