Pet Peeves (December 2019)

The Name Game

A customer comes in to pick up for his wife. When asked for the name, he says, "my name or my wife's name?"

Shrinking Responsibilty

After you try to contact a patient's doctor 3 times for refills and the docto's office still has not responded, you tell the patient to call, and he says, "That is your job!"

Jumping the Gun

Patients who do not listen to a voicemail or read a text indicating that the prescription is ready is be refilled, but they assume it is ready to pick up.

1-Trick Pony

When you call the IT department and tell them that printer is not working, and they ask what exactly is not working? It only has 1 function.

Bossy patients, abandoned prescriptions, drive-thru demands? We want to know! Send your pet peeves to cmollison@pharmacytimes.com. We'll share them here and in the publication.