Staff Members Who Aren’t “Team Players.”
In a small community pharmacy staffed by a single technician and a single pharmacist, there are drugs to put away or prescriptions to file. While the technician answers the phone, counts medications, and does other tech duties, the pharmacist just stands there.
I’m Just a Pill Counter.
Patients who say, “Why does it take so long to fill my prescription? All you have to do is put some pills in a bottle.”
A Bad Sense of Time.
When we tell someone the wait time is 30 minutes, and they come back in 10.
Expecting Too Much of Autofill.
Patients who expect autofill systems to call and notify them when their prescription is out of refills.Some patients say, “I don’t want to enroll my prescription on autofill because the computer did not tell me it is my last refill.” The autofill service can be a useful adherence aid, but it is not fully automatic!
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