On a good day at Farmacia Del Pozo in Manati, Puerto Rico, the staff processes 950 prescriptions.
The ability to consistently process such high prescription volumes without increasing wait times is due to Jannette Soto’s implementation of key technologies that improve pharmacy output. These technologies include robotic dispensing systems as well as video cameras to monitor the queue, improve patient flow, and reduce wait times. An automated will-call system at the pharmacy’s pickup station, and consistent employee training and performance management, help the pharmacy reach its high processing goals.
“The use of the technologies mentioned improved service, allowed time for clinical patient programs, reduced probability of errors, and increase overall efficiency of the pharmacy,” Dr. Soto’s nomination read.
Dr. Soto also prepared a procedures manual for employee training and for facilitating processes within the pharmacy.
The additional time gained from these technologies permits Dr. Soto and other pharmacy staff members to initiate aggressive community outreach and education programs. The free programs cover flu vaccinations, thyroid testing, pulmonary function, and diabetes management, and allow the pharmacy staff to administer immunizations and tests to patients.
“These educational programs have been made available to the general public totally free,” her nomination read. “They are always held with a short (1- hour) educational component. The implementation of programs such as these is part of Dr. Soto’s vision as a pharmacist. The aforementioned pro-grams and events have significantly en-hanced the presence and value of the pharmacist to the surrounding community.”
Dr. Soto’s commitment to advancing pharmacy education led her to serve on advisory committees at local technical colleges that offer pharmacy technician degrees. She also serves as a guest lecturer at other colleges, covering HIPAA.