Lester Nathan, MS
A powerhouse in the world of independent pharmacy, Lester offers free business resources for Pharmacy Owners on his website, ThePharmacySage.com. Offering insight, wisdom, and strategy, Lester is an esteemed voice in pharmacy business. Lester helps his clients increase patients and profits in spite of the 3rd party payment fiasco.
The technique to do so is very simple: stop doing the jobs of others in your organization.
If you want to be worth $250/hr or even $400/hr, then stop doing $10/hr to $50/hr work. Hire and train others to do it while you only concentrate on tasks that should be in your job description.
Your job description includes:
- Building your business.
- Strengthening your organization so that it functions at the highest level.
- Designating a second-in-command to take the day-to-day minutiae off your plate.
- Hiring someone who can provide the most effective marketing on the planet to support your business-building activities.
- Analyzing everything, including how you can do more $250/hr to $400/hr work.
- Delegating everything that is not in your job description. Retain only those tasks that must be performed by you and only you.
- Establishing the right priorities, especially the use of your time. Make sure to concentrate each and every hour on work that produces $250/hr to $400/hr results.
Great delegation accomplishes the following:
- Increases job performance
- Relieves job burnout
- Boosts confidence
- Reduces errors
- Improves relationships among coworkers
- Fosters competency
- Provides a vehicle for mentoring and coaching
- Decreases workloads
- Builds teamwork
- Elevates employee morale
- Alleviates stress
- Ensures successful results
- Allows you and your staff to get more done on time
- Reintroduces energy and passion into your job
- Changes your life
- Prepare beforehand. Plan the what, when, where, how, and to whom each task will be assigned.
- Clearly define the task. Be specific. Ask the individual to whom you are delegating the task to repeat the information back to you to ensure that he or she fully understands it.
- Provide any and all training that the individual may need to successfully perform the task.
- Clearly outline the timeframe when the delegated task must be completed.
- Define the level of authority that the individual has for this task.
- Identify checkpoints regarding when you will meet with the individual to review progress and offer guidance, if needed. Schedule these meetings frequently at first, and then taper them off as you see the task being mastered.
- Include a debriefing session to discuss what went well, what could have been improved, and what has been learned.
Remember, a well-trained sports team consistently performs at the highest level day in and day out. Make sure to coach yours to perform like a championship team.
Isn’t that a better and more enjoyable way to conduct your pharmacy business? And, doesn't that give you a lot more time to counsel patients on how to feel better, live longer, and become more energetic? Isn’t that what you really wanted to do when you established your own pharmacy?
The Pharmacy Sage can be reached at (518) 346-7021 or Lester@ThePharmacySage.com