What Role Does Patient Satisfaction Play in Specialty Pharmacy?

Patient needs and satisfaction is something that I think we’re all watching really closely as we talk about patient journey and patient experience. Those are some things we’re hearing more and more about. So, I think we’re all trying to measure outcomes, which is kind of hard to do in specialty pharmacy, but what we can do, what I really think the low hanging fruit is, is the ability to see how patients are doing along the way, and I think if we can measure how patients feel like they are, what their perception is, that’s a good step forward.