What Role Does Patient Satisfaction Play in Specialty Pharmacy?

Brandon Newman, PharmD, CSP, Program Director, Vanderbilt Specialty Pharmacy, speaks about how specialty pharmacies have to adjust their operations to meet the needs of their patients.

Patient needs and satisfaction is something that I think we’re all watching really closely as we talk about patient journey and patient experience. Those are some things we’re hearing more and more about. So, I think we’re all trying to measure outcomes, which is kind of hard to do in specialty pharmacy, but what we can do, what I really think the low hanging fruit is, is the ability to see how patients are doing along the way, and I think if we can measure how patients feel like they are, what their perception is, that’s a good step forward.