Walgreens and Surescripts Improve Coordination of Care by Electronically Delivering Immunization and Patient Summary Records to Primary Care Providers



Walgreens (NYSE, NASDAQ: WAG) today announced that it will use Surescripts’ Clinical Interoperability services to electronically deliver patient data directly to primary care providers to improve the coordination of care. In the coming months, all of the 7,800 Walgreens and Duane Reade pharmacies and 350 Take Care Clinics nationwide will use the Surescripts network to deliver immunization records to the patient’s primary care provider. Later this year, Walgreens will also use the Surescripts network to provide immunization reporting to state and local public health agencies, and Take Care Clinic patient summaries to the patient’s primary care provider.

“Currently, Walgreens pharmacists and Take Care Health providers can submit these patient records to physicians by fax or traditional mail. By using Surescripts’ network to provide this important information electronically, we can improve the care that patients receive by making it easier for providers to compile more complete medical histories for their patients,” said Jeffrey Kang, M.D., M.P.H., senior vice president of health and wellness services and solutions for Walgreens. “We know how difficult it is for patients to remember which immunizations they’ve had and when. This will help physicians have a more thorough health care conversation with their patients.”

In the current 2011-12 flu season, more than 27,000 certified immunizing pharmacists, nurse practitioners and physician assistants at Walgreens and Duane Reade pharmacies and Take Care Clinics so far have administered more than 5.5 million immunizations. In the coming months, Walgreens will have the ability to electronically send a record of customers’ immunizations to their primary care provider. For those who opt in to the service, Surescripts will use a standard format to capture immunization details and send the record to the patient’s primary care provider in whatever form the provider is able to receive it — electronically or via fax or mail. Physicians using a Surescripts certified electronic health record will have the option of receiving immunization records via the Surescripts Clinical Interoperability Network.

A recent survey of 400 physicians by Surescripts illustrated the challenge of compiling more complete medical records: 39 percent responded that they are frequently missing immunization records during patient visits; 35 percent are often missing patient summaries.

“Pharmacies continue to lead by example in their efforts to connect care and enable health care providers to share and access clinical information when and where it is needed,” said Harry Totonis, president and CEO of Surescripts. “Today, Surescripts is the largest, neutral, national network for clinical messaging. Using their connection to the Surescripts network, Walgreens pharmacists, nurse practitioners and physician assistants will improve the coordination of care by sharing immunization records and patient summaries with patients’ primary care providers. This is the latest example of how Surescripts is connecting healthcare, supporting meaningful use and enabling pharmacies to support improvements in care, safety, cost and health outcomes.”

Clinical interoperability — defined as a health care provider’s ability to electronically share a patient’s health information – is viewed by experts as the next critical step to accelerate the digital transformation of the nation’s health care system. The advance of clinical interoperability plays a central role in a number of important national health care initiatives: improving continuity of care; supporting the “meaningful use” of electronic health records; and advancing the patient-centered medical home model of care.

The Surescripts Clinical Interoperability Network supports all federal and state policies and standards for health information exchange, including privacy and security standards (such as HIPAA and state law), technology interoperability standards (such as Direct) and message types such as HL7.

The Surescripts Clinical Interoperability Network is available to any pharmacy for clinical summary communication. The Clinical Interoperability Network, announced in October 2010, has provided electronic, fax and mail communication services for other pharmacy clinics since 2008. This service is also being rolled out to 500 hospital labs to connect to public health under a grant from the Centers for Disease Control and Prevention, and is also being used by physicians for physician-to-physician communication and care coordination.

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