Pet Peeves (May 2019)

Wanted: Mind Reader

Customers asking how much their Rx will be when they hand me their Rx. There is no way I have every single patients’ co-pay memorized.

Easy-to-Ease Drop

Patients talking on their cell phone. It’s rude and I have info they probably need.

Not Prepared

When patients don’t bring their prescription insurance card and expect you to fill their prescription anyway.

All Bark, All Bite

A patient saying, “you and your system are making things up!” Then, they show you an old vial whose most recent fill was a month ago.

What's Bothering You?

Bossy patients, abandoned prescriptions, drive-through demands? We want to know! Send your pet peeves to cmollison@pharmacytimes.com. We’ll share them here and online.