Pharmacy Pet Peeves-July 2, 2009

Pharmacy Pet Peeves

316. Customers who pay for their medicine, then call from home telling us that we failed to use their insurance. I am talking about people paying over $100 at the register, then calling to say their copay was supposed to be $25. Nine times out of 10, they failed to tell us they had new insurance or didn't have their card with them. I often wonder where they keep their insurance cards. In a picture frame? In a locked safe?

317. Nurses or authorized agents of physicians (people who can’t read a prescription or even their own physician’s handwriting) who think how fast they talk shows how much they know. The pharmacist then has to ask several times for them to repeat themselves.

318. I used to work at different store locations, so I didn't know many of the customers who would come to the pharmacy. It would never fail that someone would come up to the counter and ask if their prescriptions were ready, then just stand there. When I asked them their name (because I'm not a mind reader), they would invariably act upset and put upon because I didn't know them.

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