pharmacy Pet Peeves

DECEMBER 01, 2007

It is no secret that pet peeves come with any profession. Pharmacy Times wants to know what ticks you off. In each issue of our ePharmacy Times newsletter, we will continue our ongoing list of pharmacists' complaints. Perhaps you'll identify with one and nod your head in agreement because you're not alone. Please e-mail your complaints along with your name to Eileen Koutnik-Fotopoulos at . Here are some pet peeves pharmacists have submitted:

71. Dealing with the rude and obnoxious physician's office assistant who thinks that she has the authority to determine whether patients need or does not need their medications. —Mary Raptis-Garcia

72. Having customers call in for a refill on a Friday afternoon for a prescription that doesn't have refills and then come in Saturday morning to see if the doctor called back.

73. Working with patients who moved all their prescriptions to mail order and come back demanding a week's supply (at a discounted rate, of course) because their scripts are "in the mail."—Tom Stewart

74. Dealing with a customer who said, "If all it takes to fill my prescription is to count out the pills and put them in the vial, then I can do that myself." —Sue McDonald

75. Trying to understand the public perception of retail pharmacists and pharmacy operations in general. An alarming number of people have no idea what really is going on behind the counter in a pharmacy, and some have no idea who the pharmacist is, thinking everyone working in the store is a pharmacist without any appreciation of the training that the actual pharmacist must complete.—Don Gudenas