Pharmacy Management

Pharmacy managers must be clear on, and effectively communicate state law and company policy.

Understanding patients' perspectives help engender their trust and loyalty, and affect positively their treatment outcomes and the pharmacy business.

Pharmacists working collaboratively can make an impact, including for patients with more acute diseases.

One of the primary means of performing billable services is through ‘incident-to’ billing.

Value-added pharmacy services come in all shapes and sizes.

Service outcomes will be optimized by considering a constellation of factors besides the service itself, such as social support and patient self-efficacy.

Pharmacy managers invariably face employees suffering from various personal issues that require special attention and/or counseling, and at some point will be confronted with the issue of an impaired employee.

In the matter of California State Board of Pharmacy vs Pacifica Pharmacy and Thang Tran, action was taken by the board against a pharmacist accused of poor oversight, and judgment over occurrences at a community pharmacy under his watch.

There are things in the pharmacy manager’s control to which they should attend, and other things not in their direct control about which they should at least be cognizant rather than ignore.

This week’s tip examines a comprehensive set of pharmacist-based interventions in acute care settings.

Pharmacy managers must understand that it is the people behind an intervention or service that make it effective and valuable.

This Tip of the Week focuses on a study to evaluate pharmacy in the context of true patient outcomes, rather than on the structure and process measures often employed in such ratings programs.