Former high touch technologies exec to bring customer service experience, expertise.
Keycentrix, a leader in pharmacy management software and technology, has announced Jeff Lucas as its Vice President of Operations, effective immediately. Lucas brings to Keycentrix a 27-year background in successfully leading and managing client service teams, specifically for information technology and software.
As an addition to the Keycentrix leadership team, Lucas will focus on boosting the company’s implementation, training, and support endeavors, through enhancing team capabilities and processes.
“Jeff is a fantastic manager with the knowledge, experience, and passion to build on our promise to provide outstanding customer care,” said Luis Rodriguez, president of Keycentrix.
“We realize the responsibility to show up for our customers from the start, so they can experience the full benefits our products offer. We’re there for them every step of the way, from our personalized implementation process to training opportunities and a 24/7 help desk. Our goal is to help generate confident users so that they can create meaningful results,” Rodriguez added.
“We’ve seen that good support matters: Our customer satisfaction rates are 98%, which is higher than the 96% average for the healthcare industry.”
At Keycentrix, Lucas will lead day-to-day operations and ongoing strategy that equip and enable the users of the company’s pharmacy software and technology solutions, including Newleaf® pharmacy management software, Sendkey® patient engagement platform, and Flextrax™point-of-sale system. As a member of the executive team, he will also play a key role in executing company strategy during a time of growth.
“I’m thrilled to join Keycentrix and work with a growing company that works within important industries,” Lucas said. “Every customer in every industry deserves great service, but it’s especially important within pharmacy and healthcare, which are serving critical patient needs every day. We want to pair great products with reliable support to empower them to thrive.”
Keycentrix™ is a premier provider of business-enhancing software and technology for pharmacies. For nearly 50 years, our powerful and affordable solutions have helped independent, retail, mail-order, and specialty pharmacies thrive. Our award-winning Newleaf® pharmacy operating software, Sendkey® communication platform, and Flextrax point-of-sale system allow you to run better, smarter, and faster while maintaining the highest quality patient and prescriber care. Learn more at keycentrix.com.