How Are Health Systems Taking a Patient-Centered Approach?

At the Pharmacy Quality Alliance annual meeting in Baltimore, Maryland, Eleanor Perfetto, PhD, MS, Senior Vice President for Strategic Initiatives at the National Health Council, spoke with Pharmacy Times about how health systems are taking a more patient-centered approach.

At the Pharmacy Quality Alliance annual meeting in Baltimore, Maryland, Eleanor Perfetto, PhD, MS, Senior Vice President for Strategic Initiatives at the National Health Council, spoke with Pharmacy Times about how health systems are taking a more patient-centered approach.

Transcript:

Health systems are really beginning to do a better job at making sure that their approach is patient centered and the work they do is patient centered, and a part of that is a number of activities such as having patients be involved in patient and family advisory committees and being really engaged in the delivery of the care. We’ve kind of taken it to a different level, where maybe patients were involved in picking out the color of the waiting room, now they’re much more engaged in things that really matter to them.