Shane Desselle, RPh, PhD, FAPhA

Ideas for potential new services are often plentiful, but these ideas must be carefully evaluated in order to select the right one and see it to fruition.

Racial or ethnic discrimination can appear in many ways, even as discrimination against someone based on their accent.

In addition to changing the organization's mission and vision, strategic planning actually helps define the business.

Marketing theory is particularly useful for defining your business and your competitors.

New roles and responsibilities can be passed to pharmacy technicians in order to free up pharmacists’ time, which enables them to be more engaged with their patients and provide more direct patient care.

The requirement to promote a healthy, productive, and safe work environment is borne by all, not just those with a managerial title.

Despite their importance, formal performance appraisal systems are often lacking.

Collaboration between a health coach and pharmacist is a relatively new concept, but initial evidence is promising.

Pharmacy managers must not only possess high levels of emotional intelligence, but should also encourage development among staff that facilitates more effective and creative outlets for frustration.

Resilience helps pharmacy personnel cope with mounting pressures and demands that come from stressed patients, tense supervisors, nervous patients, and precarious supply chain balances.

Trust between a physician and pharmacist is essential to the overall quality of patient-centered care.

Addressing the health concerns of homelessness involves the creativity of all health care professionals in their respective roles.

In the matter of California State Board of Pharmacy vs Pacifica Pharmacy and Thang Tran, action was taken by the board against a pharmacist accused of poor oversight, and judgment over occurrences at a community pharmacy under his watch.

There are things in the pharmacy manager’s control to which they should attend, and other things not in their direct control about which they should at least be cognizant rather than ignore.