Pharmacy Times Asks a Burmans Pharmacist: How Do You Build Patient Trust?

For Vince Canzanese, RPh, director of compounding for Burmans Pharmacy, building patient trust relies on a key factor: not allowing a mailman to become the pharmacist.

For Vince Canzanese, RPh, director of compounding for Burmans Pharmacy, building patient trust relies on a key factor: not allowing a mailman to become the pharmacist.

“Primarily, we build trust with the patients because we’re a community-based organization,” he says. “We’re here, it’s brick-and-mortar, someone can come in and see me, they know who they’re talking to. It’s not just a voice on the phone.”