Pet Peeves (November 2020)

When patients only tell us their nickname, such as Bob, instead of telling us their legal name (Robert), then get irritated when we can’t find them in the system.

NOT MY JOB DESCRIPTION

We had more than one customer ask, “How are you gonna let my doctor not do his job?” As if doctors work for pharmacies and we sign doctors’ paychecks. As if we had the authority to tell a doctor how to do their job.

FORGETFUL FAMILY MEMBERS

When a family member or other person picks up the prescription, but they can’t remember the patient’s birthday or other essential information for me to do my job.

FRESH OUT OF REFILLS

When they ask you to transfer all of their prescriptions and they don’t have any refills.

What's bothering you? Bossy patients, abandoned prescriptions, drive-through demands? We want to know! Send your pet peeves to cmollison@pharmacytimes.com. We’ll share them in print and online.