Read about circular calls, patient excuses, and more pet peeves.
FAIR-WEATHER PHARMACY PATIENTS
When patients constantly remind me of what a beautiful day it is while I’m inside the pharmacy for a 12-hour shift.
Calls with insurance companies in which 2 representatives redirect me back and forth to each other.
When we rush to fill a large order of prescriptions for a patient who wishes to wait, only for the patient to tell us they’ll go somewhere else after we tell them the price.
THE USUAL EXCUSES
Patients who ask me to refill a controlled medication because their pills were supposedly stolen, but then refuse to show me a police report. Nothing suspicious there!