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OPTICAL ILLUSION ††
When the patient tells you they watched the doctor send the prescription.

FALSE PHONE CALL
When patients call the Doctor Line.

DRIVE-THROUGH DELIVERY
When they call to ask you to grab items to get at the drive-through window.

PUSHING MY BUTTONS
When they push the button at the drive through window and they just pulled up.

Bossy patients, abandoned prescriptions, drive-through demands? We want to know! Send your pet peeves to cmollison@pharmacytimes.com. We’ll share them in print and online.