Pharmacy Technology News

SEPTEMBER 01, 2008

Kirby Lester Goes to Washington

Lake Forest, Illinois?based Kirby Lester will be providing its automated tablet and counting machines in the White House Medical Unit (WHMU) clinic.

The WHMU is located in the Eisenhower Executive Office Building. The clinic provides worldwide emergency action response and comprehensive medical care to the president, vice president, their families, and guests. The WHMU also provides medical care for international diplomats and heads of state, as well as emergency response for >1.5 million annual visitors to the White House.

PharmASSIST, Refill TeleManager Now Integrated

Innovation recently announced the integration of its PharmASSIST Symphony workflow management system and TeleManager Technologies' Refill TeleManager. The integration enables pharmacies to manage their prescription filling process and overall workflow more efficiently and deliver improved customer service.

"More and more pharmacies are experiencing the true productivity, customer service, and revenue generation? related benefits of IVR [interactive voice response] systems, especially when integrated with their workflow packages," said Paul Kobylevsky, chief operating officer for TeleManager Technologies. Highlights of the PharmASSIST Symphony/Refill TeleManager integration include:

  • Patient access to Rx status: Patients can call the pharmacy's IVR system and receive detailed status on the processing of their Rxs
  • Increased visibility: Pharmacies can instantly determine the exact status and physical location of all Rxs, identify who performed each workflow task, and see the date/time stamp of when each task was performed
  • On-screen interface: The system has a state-of-the-art, on-screen user interface from which pharmacy staff can perform all refill management? related tasks
  • Automated prescription triage: The system instantly evaluates all refill Rxs as received and either routes them for filling or identifies them as Rxs that require a physician's authorization or pharmacist intervention
  • Outbound fax to physician: The system automatically faxes an authorization request to a physician's office when a refill Rx requires a doctor's authorization for additional refills
  • Outbound patient calling: Based on patients' requests to opt-in or opt-out, the system can automatically generate outbound calls to remind them to pick up their Rxs