Pharmacy Culture, Leadership Can Have Massive Impacts on Employees, Patient Outcomes

In an interview with Pharmacy Times, Pharmacy Development Services business coach Patrick Lott discussed the impacts that a positive culture and effective leadership can have both on employee satisfaction and patient outcomes.

Not only is effective leadership important during normal times, but Lott said the upheaval over the last 2 years has made leadership even more important in the pharmacy. In the interview, Lott also discussed how pharmacy leaders can impact the culture in the pharmacy, as well as how culture and leadership impact burnout and mental health among staff members.