Independent Community Pharmacies Shine in Latest Patient Satisfaction Survey by J.D. Power



ALEXANDRIA, Va. (Sept. 25, 2014) — Pharmacist Mark Riley, Pharm.D., President of the National Community Pharmacists Association (NCPA) and Executive Vice President & CEO of the Arkansas Pharmacists Association, issued the following statement in response to the new J.D. Power 2014 U.S. Pharmacy Study™:

“NCPA commends America’s independent community pharmacists for achieving the highest customer satisfaction ratings in their respective segment of the J.D. Power 2014 U.S. Pharmacy Study. Locally owned and operated Good Neighbor Pharmacy and Health Mart pharmacies scored significantly higher than their chain drug competitors as well as mail order facilities.

“Had the survey incorporated locally owned community pharmacies that operate under other brands, I am confident that they, too, would have received superlative satisfaction ratings. That’s because independent community pharmacies pride themselves on offering outstanding service and convenient access to pharmacists, the latter of which was particularly cited as a critical factor in this year’s J.D. Power survey. In addition, community pharmacists are increasingly taking an active role to boost medication adherence, through the promotion of specialized adherence services and the use of generic drugs that are cost-effective, where appropriate.”


The National Community Pharmacists Association (NCPA®) represents the interests of America's community pharmacists, including the owners of more than 23,000 independent community pharmacies. Together they represent an $88.7 billion health care marketplace, dispense nearly 40% of all retail prescriptions, and employ more than 300,000 individuals, including over 62,000 pharmacists. To learn more, go to, visit, or follow NCPA on Twitter @Commpharmacy.

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