CVS Health has announced a suite of new digital tools aimed at helping customers manage their health with more ease and efficiency.
WOONSOCKET, R.I., Nov. 18, 2015 /PRNewswire/ -- CVS Health (NYSE: CVS) today announced a suite of new digital tools aimed at helping customers manage their health with more ease and efficiency. According to research conducted by the CVS Health Research Institute, pharmacy customers enrolled in digital and online programs demonstrate better medication adherence and reduced health care costs overall — illustrating the potential impact of new the CVS Health digital tools.
"Our research shows that digital and online tools help make adherence easier and more accessible for our customers across the enterprise, and evidence suggests that better adherence improves patient health outcomes while reducing health care costs," said William H. Shrank, M.D., M.S.H.S, Senior Vice President and Chief Scientific Officer for CVS Health.
Across the enterprise, CVS Health digital tools allow for easier access to programs that help people start and stay on their prescriptions while reducing health care costs for clients of CVS/caremark, the pharmacy benefits manager of CVS Health. Preliminary research from the CVS Health Research Institute shows that those patients who enrolled online at CVS.com, Caremark.com or CVSspecialty.com were more likely to fill their prescriptions and adhere to their medications. Among CVS/caremark members with common chronic conditions such as hypertension, 10 percent more members improved their medication adherence to optimal levels after enrolling online at Caremark.com compared to members who did not enroll. In addition, CVS/caremark clients could save up to $2.3 million in medical cost avoidance annually per 100,000 registered users.
Newly introduced tools from CVS Health demonstrate its ongoing commitment to integrating digital efforts across the company to provide future-looking health care solutions for its customers. These tools are the latest examples of CVS Health leveraging digital initiatives across the enterprise to support the broader company purpose of helping people on their path to better health. The company's Digital Innovation Lab continues to explore breakthroughs in mobile, personalization, multi-channel commerce connected health and digital therapeutics. Since the opening of the CVS Health Digital Innovation Lab in June, the team has been focused on developing cutting-edge digital services and personalized capabilities that empower people to manage their health wherever they are.
A new suite of digital tools, developed specifically to address issues facing CVS Health customers, include:
"Our digital innovation model is the synthesis of strategic partnership and rapid experimentation, and this new suite of tools — some of the first to emerge from our digital innovation lab – shows how effective our approach can be," said Brian Tilzer, Senior Vice President and Chief Digital Officer for CVS Health. "By addressing real problems, including medication adherence, through digital tools that are designed to make tasks easier and more convenient, we're supporting our overall company strategy—to help people live healthier lives."