Pharmacy Eliminates Language Barrier

Published Online: Friday, December 1, 2006

Kroger pharmacies are testing a pilot program in Ohio and Michigan that uses video language interpretations. Language Access Network Inc, through its Martti (My Accessible Real-Time Trusted Interpreter) system, will provide realtime, on-demand voice interpretation services 7 days a week.

The system will allow Kroger's pharmacies to communicate directly with the increasing number of non-English speaking patients, who need to be able to understand how to properly use medications and safely follow their physician's instructions. The Martti system will allow the pharmacist and the patient to connect to live interpreters who speak >150 languages.

"Using Martti, Kroger's pharmacists will be able to provide drug counseling and answer questions in the customer's preferred language with the simple push of a button," said Michael Guirlinger, chief executive officer of Language Access Network.

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