Pet Peeves

Published Online: Monday, March 18, 2013
Follow Pharmacy_Times:
Don’t Leave Home Without It.
It’s great when patients cover their coughs, except when they use the hand with their credit card—which they then hand over at the register. Gloves, please!

Hygiene Hijinks.
We sell medical equipment, ostomy supplies, and urinary supplies. Occasionally I will have a patient bring in a used drainage bag to make sure they “get the right size” item. Not good hygiene! We have one individual who will routinely bring in a leg bag (still attached and containing urine) and set it on the counter to get a new one!

Cash Crop.
We should have made sure we got our share of the marijuana business 20 years ago. Now we will get nothing, as usual. If marijuana hadn’t been made a schedule 1 in 1937, which made it difficult if not impossible to do much research on it, maybe we could have—but hindsight is 20/20!

Price Adjustments.
When patients give me and my staff a hard time about their insurance expiring at the end of the year “without them knowing,” pay for their Rx, and then come back an hour later with the new card they just “found” and demand a refund. And a flu shot.

International Intrigue.
A guy called us, not even a customer, asking us what his generic medicine from Mexico was for! I told him, “If you don’t know, just throw it away!”

A Little Respect?
We had a guy who wanted to transfer some scripts from another pharmacy, and when I asked him for the information, he started yelling at me. He said, “It’s your job to know the pharmacy phone number and my prescriptions. I already pay too much. You have some nerve asking me to get the info for you!” When I asked him the location, he said, “Don’t back talk me, miss, or I will have your job.” I had to walk away!

Technology Fail.
I hate when I get an escript with errors and when I call the number on the script, it turns out it’s the wrong office.

Related Articles
Chronic pain patients using prescription opioids in conjunction with medical marijuana are not at increased risk for substance abuse.
Much controversy surrounds the medicinal properties of marijuana and its byproducts.
Washington State Governor Jay Inslee signed into law on May 11, 2015, a bill that makes Washington the first state in the country to require that pharmacists are included in health insurance provider networks.
Following a 2012 report of an alleged Health Insurance Portability and Accountability Act violation, a pharmacy in Denver, Colorado, has agreed to pay a $125,000 settlement to the US Department of Health and Human Services.
Latest Issues
  • photo
    Pharmacy Times
    photo
    Health-System Edition
    photo
    Directions in Pharmacy
    photo
    OTC Guide
    photo
    Generic Supplements
  • photo
    Pharmacy Careers
    photo
    Specialty Pharmacy Times
    photo
    Generic
$auto_registration$