Take a Load Off.
I had a customer who sat herself on the counter while my tech was putting in her refills. I immediately stopped what I was doing and rang up the next customer behind her at the register so as to get her off the counter.
Where I work, counseling is a major focus. I am amazed at the number of people that step up for counseling with a cell phone stuck in their ear. I make no apology when I ask them to step out of line and call up the next patient.
And the Oscar Goes To…
Heroin addicts who pretend to be diabetic to get their needles.
The Transitive Property.
Customers who are convinced that because their spouse has had prescriptions filled at your location, surely this means that they are a registered customer in the database as well. Frustrating!
Put on a Happy Face.
When facing an angry, cranky, or disgruntled customer, I will kill them with kindness. I’ve converted a couple of our customers that way—no more attitude!
The worst is dried blood or other questionable stains on prescriptions. Also, the Medicare testing log requirement has allowed me to see multiple bloody logs—lucky me!
When you quickly call the doctor’s office regarding a blatant mistake on an e-prescription (probably while the patient is still there) and it still takes 3 hours for them to call you back
What’s bothering you? Bossy patients, abandoned prescriptions, drive-throughs? Pharmacy Times
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