Share Your Pharmacy Pet Peeves

Published Online: Monday, January 1, 2007
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It is no secret that pet peeves come with any profession. Pharmacy Times wants to know what ticks you off. In each issue of our ePharmacy Times newsletter, we will continue our ongoing list of pharmacists' complaints. Perhaps you'll identify with one and nod your head in agreement because you're not alone. Please e-mail your complaints along with your name to Eileen Koutnik-Fotopoulos at ekoutnik@ascendmedia.com. Here are some pet peeves pharmacists have submitted:

16. Dealing with people who are too lazy to find out the correct day's supply on "as directed" blood glucose test strip prescriptions.—Steve Bristow

17. Handling patients who call the pharmacy super hot under the collar, ask you a question, and then when you finally figure out what they are asking, they answer their own question.—Mindy J. Davis

18. Answering the phone when a patient tells you, "I just talked to my doctor's office about getting a prescription for a medication that my doctor and I had previously talked about. The doctor's office told me to call my pharmacy and have them fax a request to their office."—Felicia Huckaba

19. Filling a prescription for a patient who drops off a new prescription during a very busy period and is astonished when you tell them they have to wait. They then exclaim, "All you have to do is slap a label on it."—Julia Rivera

20. Having it always be our fault when a patient's insurance company adjudicates with a higher copay than the patient paid the last time. Never mind that the last time was months ago or that their formulary has changed since the last time.—Charlee Mong




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