Pharmacy Times

Refill TeleManager


TeleManager Technologies Inc (Newark, NJ) recently introduced Refill TeleManager (RTM) in-store interactive voice response (IVR) system. The system can be configured to meet the most complex pharmacy requirements, including the support of multiple pharmacy locations from a single server, different businesses within the pharmacy, centralfill applications, and mail-order applications. Suitable for large independent, chain, hospital, clinic, and mail-order pharmacies, RTM automates the prescription refill process and allows pharmacists to control the IVR features and listen to voice mail right on the computer screen. Because the system's screens are very intuitive, it takes only 30 minutes to train pharmacists and technicians to use the system. RTM's flexible point-andclick refill scheduling interface allows pharmacists to adjust the IVR system to the changing work conditions instantaneously. Pharmacists also have the ability to modify the status of the refill that will be communicated to the patient. RTM's compliance calling feature can make outbound calls reminding patients to pick up their prescriptions or to inform them that their prescriptions are due for a refill. For more information, visit www. telemanager.com.