Cardinal Health Inc has licensed the Axeda DRM system from Axeda Systems Inc. The technology will be used for remote monitoring and proactive support of Pyxis products installed at customer locations worldwide. Cardinal also plans to use the system to deliver remote software upgrades and patches to Pyxis products, as well as to run remote desktop sharing sessions and diagnostic programs for its customers. In terms of safety, the system has stringent security requirements that complement health care facilities' existing network security infrastructures such as firewalls and intrusion-detection systems.
"Providing our customers with superior service is a top priority for Cardinal Health," said Lauren Abrams, senior vice president of customer support operations for the Clinical Technologies and Services segment of Cardinal Health. "By allowing us to remotely monitor, manage, and service our products in a secure environment, the Axeda DRM system will improve system uptime and enhance customer satisfaction."