Pharmacy Times

Community Pharmacies Rate High Among Consumers

    Independent community pharmacies received high marks and were rated best among all retail pharmacy outlets in America by an ?eye-popping margin,? according to a nationwide survey of consumer satisfaction published in the October 2003 issue of Consumer Reports magazine.

    Of the more than 32,000 survey participants, upwards of 85% were very satisfied or completely satisfied with their independent community pharmacy experience, compared with 58% for chain drugstore consumers. Participants said that they preferred independent pharmacies for the following reasons: