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Independent Pharmacies Garner Top Ratings from Consumer Reports Readers

Thursday, May 5th, 2011
In a recent news release, the National Community Pharmacists Association commented on a Consumer Reports article:

Alexandria, VA – April 5, 2011: Readers of Consumer Reports magazine score independent community pharmacies the highest based on overall satisfaction and service among all types of pharmacy providers. Independent pharmacies are competitive on pricing as well, according to the publication’s 2011 pharmacy survey.

Ninety-four percent of the 43,739 readers responding to the survey said they were highly satisfied with their experiences at independent pharmacies, based on categories including personal service, knowledge and speed in filling prescriptions. In addition, a survey conducted by the magazine of popular brand-name drug prices found independent pharmacies offered lower prices than traditional, national pharmacy.

So my question is—do these results suggest that pharmacists who see themselves as part of the local community, because they have an investment in that community, act differently towards their customers than other pharmacists? What do you think is the reason for these results?

Editor’s Note: Also see our Web exclusive on this topic.
Blog Info
Fred Eckel, RPh, MS, Editor-in-Chief of Pharmacy Times
Blog Description
This blog focuses on what our Editor-in-Chief sees as the future of pharmacy.
Author Bio
Fred Eckel, RPh, MS, is the Editor-in-Chief of Pharmacy Times, a position he has held since 2002. Mr. Eckel is a professor at the Eshelman School of Pharmacy, University of North Carolina at Chapel Hill. He serves as executive director of the North Carolina Association of Pharmacists.

In this blog, Eckel will provide commentary on relevant issues impacting pharmacists and pharmacy professionals, including the merging of pharmacy benefit managers, the implications of health care reform, the conversion of major drugs from prescription to over-the-counter, trends in pharmacy careers, and opioid abuse. He will also discuss legislative issues that impact pharmacists, and comment on the evolving role of the pharmacist.
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