Patients Highly Satisfied at Independent Pharmacies, Readers of Consumer Reports Say

Published Online: Friday, January 31, 2014
Follow Pharmacy_Times:
PRESS RELEASE

ALEXANDRIA, Va. (Jan. 31, 2014) – Readers of Consumer Reports magazine gave independent community pharmacies high marks for overall customer satisfaction and the best ratings of any pharmacy provider in key categories such as “speed and accuracy”; “courtesy and helpfulness”; and “pharmacists’ knowledge,” according to the publication’s pharmacy survey, featured in the March 2014 issue of the magazine.

Patients at independent pharmacies reported shorter wait times and a greater likelihood that independents would have medication in stock, compared to some other pharmacy options.

“Patients come first for independent community pharmacists and it’s encouraging to see that their efforts are noted and appreciated in this survey,” said National Community Pharmacists Association (NCPA) CEO B. Douglas Hoey, RPh, MBA. “We congratulate America’s independent pharmacists on this milestone and look forward to continuing to support their efforts to support medication adherence, improve patient health and reduce overall health costs.”

Independent community pharmacies are consistently recognized in national consumer surveys for providing superlative customer service. Locally owned and operated franchisees of Good Neighbor Pharmacy, Health Mart and The Medicine Shoppe® received the highest customer satisfaction rating from patients in their category of the J.D. Power 2013 Pharmacy Study™. In addition, the Pharmacy Satisfaction™ patient survey sponsored by Boehringer Ingelheim Pharmaceuticals, Inc. reported similar findings.

Independent community pharmacies are also known for meeting individual patient needs through the provision of niche services such as same-day home delivery; compounding customized medications; durable medical equipment; medication synchronization; disease state management programs; and immunizations.
Related Articles
Two kinds of people exist: those who enjoy following a well laid out path and those who prefer to march to the beat of their own drum. The latter group may be attracted to finding a job at an independent pharmacy.
The National Community Pharmacists Association today praised a Medicare final regulation to discourage Medicare Part D prescription drug plans from paying long-term care pharmacies lower, prorated dispensing fees for "short-cycle" prescriptions.
Seniors would have more convenient access to discounted or "preferred" copays for prescription drugs at their pharmacy of choice under new bipartisan legislation introduced recently and endorsed today by the National Community Pharmacists Association.
The Corrective Action Plan that federal Medicare officials have requested of Aetna is an important first step and the Centers for Medicare & Medicaid Services should go one further by issuing new guidance to all Medicare Part D prescription drug plan sponsors to prevent a 2016 repeat of the Aetna problems experienced in early 2015.
Latest Issues
  • photo
    Pharmacy Times
    photo
    Health-System Edition
    photo
    Directions in Pharmacy
    photo
    OTC Guide
    photo
    Generic Supplements
  • photo
    Pharmacy Careers
    photo
    Specialty Pharmacy Times
    photo
    Generic
$auto_registration$